Chatting at the Water Cooler
Friday, May 18th, 2007My office doesn’t actually have a water cooler, but if it did I would make it a habit to stop in and chat around it from time to time. I wouldn’t spend a huge amount of time there, but just enough. Lacking a water cooler, I make it a point to chat with people in the hallways as I am walking to meetings and the printer.
Seems kinda like a waste of time, doesn’t it? A lot of the developers who I work with think that it is. If they don’t already know you, you will be lucky if they don’t just look away when you walk by. No “Hello†or “How is it going?â€. Certainly no “Hey, how was that fishing trip to Wyoming this weekend?†They are making a big mistake by not being social and getting to know their coworkers.
First a bit of a mea culpa. I am terrible at remembering names. My memory is fine otherwise, so it must just be a matter of me not placing enough importance on it. That is definitely a mistake on my part. I also really, really don’t like talking to people. I just feel awkward when I do. Getting to know the people at work is worth suffering through it though.
What’s the point?
This is the key to my whole argument. I know at least a little bit about the interests of people in my company from the receptionists to the people physically building our systems, from the developers and test group to senior project managers and executives. When I run into the head of development for our orthopedic products I know to ask him how the restoration of his Jaguar is going. I know to ask the receptionist about fly fishing and his kids.
“You can make small talk with people throughout the company. Big deal,†you say. Actually it is definitely a big deal. I frequently will drop in to chat, and in the end bring up a work issue and the person will offer to give me a hand. They frequently do the same to me. Everybody wins. Things get done and it is enjoyable to do them with people you know.
It is their job and they would have to help me anyways, right. That doesn’t accurately reflect how things work in a corporation though. Frequently, I will be asked to help out on things that definitely aren’t part of my job. However, if I am able to help I always will. It is in the best interest of the company. Long term, it is also in my best interest. If I apply for a job in our development group, I will know every one of my interviewers. A lot of them will have asked me for help at some point in the past. When I walk into that interview, they will already know that I am smart and hard working.
On a much smaller scale, the other day I needed some new office supplies that the company doesn’t stock. Normally, the way this works is that I have to find a catalog and dig through it for what I want. Then I get my boss’ approval and send an email to our receptionist with cost centers and catalog numbers. She will order them next time they make an order. It takes time and effort.
Instead, when I was stopped chatting with the receptionist in the morning I mentioned that I needed some things. The next day there was a box waiting on my desk with the new office supplies. No looking at catalogs, or emails needed. Just a pleasant conversation in the morning.